Bright Horizons-Concord Plaza
Data last updated · May 2026
Quality Indicators
See Methodology →- Overall QualityCombines daily care quality (interactions, learning, environment) with structural features like staff-to-child ratios and teacher qualifications.4 / 5
- Process QualityThe quality of daily care — caregiver-child interactions, learning activities, and the emotional climate. Drawn from the state QRIS rating, accreditations, and Head Start CLASS observations.Not Available
- Structural QualityMeasurable features like staff-to-child ratios, group sizes, license status, and teacher qualifications. Provider-level data when available; otherwise the state regulatory baseline.4 / 5
Why this rating
This daycare earned 4 out of 5 stars overall. Structural quality reflects 1 complaint in the last 3 years and 12 injury reports on file. The structural rating also includes Delaware's licensing baseline — what every licensed daycare in the state must meet. Delaware caps infant ratios at 1:4, toddler ratios at 1:6, and preschool ratios at 1:12. Lead teachers must hold a High School Diploma. Teachers must complete 18 hours of annual training. No objective process measures (e.g., state quality rating or national accreditation) are available for this daycare. The overall rating reflects structural features only.
Quality Recognitions & Accreditations
- Accreditations
- National Association for the Education of Young Children (NAEYC)Not Accredited
- National Accreditation Commission (NAC)Not Accredited
- National Early Childhood Program Accreditation (NECPA)Not Accredited
- National Association for Family Child Care (NAFCC)Not Accredited
Facility Info
- Facility type
- Child Care Center
- Age groups served
- Infants, Toddlers
- Licensed capacity
- 182
- Teacher-child ratios & group sizesState Minimum Displayed
Age Max ratio Max group Infants 1:4 8 Toddlers 1:6 12
Teacher Credentials
- Lead teacher credentialState Minimum Displayed
- High School Diploma
Inspection History
Across 2 inspections since 2023, the issues cited most often were Discipline & Adult-Child Interaction (1) and Children's Records & Files (1). None of the 2 findings were critical.
See All 2 Inspection Visits
Nov 25, 20251 Finding1 Important
- Positive Behavior Management20U
Staff not following positive behavior supports, Staff member determined to have violated their Positive Guidance Physical Interactions with Children P
Aug 8, 20231 Finding1 Important
- Child Health Appraisal41U
Ensure child health appraisal, immunization record, and blood lead screening, as applicable, on file. Child #12 needs blood lead screening results.
Complaints & Safety Record
- Complaints (Last 36 Months)
- 1
- 0.5% of licensed capacity
- Reported injuries (Lifetime)
- 12
- 7% of licensed capacity