Family Services Inc. at the Heights
Data last updated · May 2026
Quality Indicators
See Methodology →- Overall QualityCombines daily care quality (interactions, learning, environment) with structural features like staff-to-child ratios and teacher qualifications.5 / 5
- Process QualityThe quality of daily care — caregiver-child interactions, learning activities, and the emotional climate. Drawn from the state QRIS rating, accreditations, and Head Start CLASS observations.5 / 5
- Structural QualityMeasurable features like staff-to-child ratios, group sizes, license status, and teacher qualifications. Provider-level data when available; otherwise the state regulatory baseline.4 / 5
Why this rating
This daycare earned 5 out of 5 stars overall. Process quality reflects an NC 5-Star Rated License rating of Level 5 (out of 5). Structural quality reflects North Carolina's licensing baseline. North Carolina caps infant ratios at 1:5, toddler ratios at 1:6, and preschool ratios at 1:20. Lead teachers must hold a High School Diploma. Teachers must complete 20 hours of annual training.
Quality Recognitions & Accreditations
- State Quality Rating
- NC 5-Star Rated License Level 5 (Max 5) Learn more →
- Accreditations
- National Association for the Education of Young Children (NAEYC)Not Accredited
- National Accreditation Commission (NAC)Not Accredited
- National Early Childhood Program Accreditation (NECPA)Not Accredited
- National Association for Family Child Care (NAFCC)Not Accredited
Facility Info
- Facility type
- Child Care Center
- Age groups served
- Infants, Toddlers, Preschool
- Licensed capacity
- Not Available
- Teacher-child ratios & group sizesState Minimum Displayed
Age Max ratio Max group Infants 1:5 10 Toddlers 1:6 12 Preschool 1:20 25
Teacher Credentials
- Lead teacher credentialState Minimum Displayed
- High School Diploma
Inspection History
Across 2 inspections since 2024, the issues cited most often were Hazardous Materials Handling (1), Parent Communication & Policies (1), and Safe Sleep & SIDS Prevention (1). None of the 5 findings were critical.
See All 2 Inspection Visits
Apr 10, 20252 Findings2 Important
- Surfacing Did Not Extend Six (6) Feet Beyond the External Limits of the Equipment or 3 Feet for Equipment Used Only by Children Less Than 2 Years of Age.
There was around 4 inches of mulch beside the steps of the slide structure on the playground, extending 6 feet out. Violation conf
- All Corrosive Agents, Pesticides, Bleaches, Detergents, Cleansers, Polishes, Any Product Which Is Under Pressure in an Aerosol Dispenser, and Any Substance…
which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One cabinet was
May 8, 20243 Findings3 Important
- A First Aid Information Sheet Was Not Posted in a Place for Referral And/or the Information Sheet Did Not Include All the Required Information.
There was no First Aid Sheet Posted. Violation corrected during visit
✓ Corrected at visit
- The Center's Safe Sleep Policy Was Not Posted in a Prominent Place in the Infant Room Where Parents and Caregivers Were Able to View Daily.
There was no Safe Sleep Poster on the wall in two infant rooms. Violation corrected during visit
✓ Corrected at visit
- Health and Safety Training Topics Were Not Included as Part of On-going Training Within Five Years of Completing the Previous Health and Safety Training Topics.
One staff person had not completed all of the Health and Safety trainings by July 1, 2023. Violation corrected during visit
✓ Corrected at visit